خلاصہ

Worked in Inbound/Outbound both U.S & U.K Campaigns.
Cold Calling Experience/Live Chat Support Experience/
Quality Assurance Experience/Q.A Coordinator Experience/Trainor/Feedback/Coaching Sessions Experience.
Simply Can do Attitude. If you have the right place for Working.

پراجیکٹس

Ocean Bounty

تجربہ

کمپنی کا لوگو
Senior Program Support Specialist
Active Key Soloution
اپریل ۲۰۱۹ - موجودہ | Lahore, Pakistan

Pre_Certification, Prior Authorization, Appeals, Benefits & Eligibility Specialist

کمپنی کا لوگو
Q.A (Quality Analyst)
Systems
اپریل ۲۰۱۸ - مئی ۲۰۱۹ | Lahore, Pakistan

Currently Working As a Q.A Officer.

کمپنی کا لوگو
Medical Billing Officer
Hardstone Enterprises
اکتوبر ۲۰۱۷ - اپریل ۲۰۱۸ | Lahore, Pakistan

Worked as a Medical Billing Officer for Sypore Billing Company.
Main task is to call and in touch with several famous health insurance companies. Discuss the U.S Citizens Health Records/Labortries Test/claims approval/AR/Eligibilty/Claim status

کمپنی کا لوگو
Eco Energy Consultant
Future Now (Pvt) Limited
جنوری ۲۰۱٦ - اکتوبر ۲۰۱۷ | Lahore, Pakistan

Eco Energy its a leading HVAC equipments selling company in Canada. I am hired to give consultancy to our clients that how they can get free assesment, how they are able to qualify for a brand new equipment and equipment upgrades at no additional or extra cost.

کمپنی کا لوگو
CRO (Customer Relationship Officer)
TransData International
جولائی ۲۰۱۴ - دسمبر ۲۰۱۵ | Lahore, Pakistan

I worked in transdata for Yellow Pages Directory. We have to update the directory on daliy basis by contacting the Yellow Pages Contacts, that if the contact is still valid or not.

کمپنی کا لوگو
Q.A (Quality Assurance)
MindBridge
جنوری ۲۰۱۳ - اگست ۲۰۱۴ | Lahore, Pakistan

I was hired in MindBridge as a Q.A officer for Rewards Hotline Project. I used to monitor the sales calls, monitor the agents on live calls, mark quality as per the given SOP.

کمپنی کا لوگو
CSR (Customer Service Represantative)
Liquid Printer Inc.
جنوری ۲۰۰۹ - دسمبر ۲۰۱۲ | Lahore, Pakistan

Liquid Printer, its an online printing and packaging company. Which deliver quality products e.g Cardboard custom boxes to U.S & U.K clients.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
English
درجہ A
2014
University of the Punjab
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری انجینئرنگ), F.S.c‎
Mathematics, Physics, Chemistry
درجہ A
2009
BISE
میٹرک / او لیول, سائنس, matric‎
Physics, Chemistry, Computer Science
درجہ A
2007

پیشہ ورانہ مہارتیں

ماہر Computer Literacy
ماہر Ability To Synthesise Information
ماہر Account Management
ماہر Accounts Management Sklis
ماہر Active Listening
ماہر Admin Task Planning
متوسط Adobe Illustrator
ماہر American Accent
ماہر American English Accent
ابتدائی Analytical Services
ماہر Analytical Skills
ابتدائی Analytical Support
ماہر Analyze Problems
ماہر Answering Inquiries
ماہر Appointment Scheduling
ماہر Aseptic Technique Knowledge
ماہر Audience Development
ماہر Auto Body Parts Knowledge
ماہر Automation Tools Knowledge
ماہر B2B Marketing Strategies
ماہر Bills and Records Management
ماہر Boiler Components
ماہر British Accent
ماہر Building Codes & Regulations
ماہر Business Acquisition
ماہر Business Development
ماہر Business Development Process
ماہر CAD Software and Design Tools
ماہر Call Center Development
ماہر Call Handling
ماہر Call Handling Skills
ماہر Call Verification
ابتدائی Career Development Coaching
ماہر Chat Support
ماہر Chat Support Skills
ماہر Cleaing
ماہر Client Acquisition Skills
ابتدائی Client Billing
ماہر Client Coordination
ماہر Client Dealing
ماہر Client Dealing 
ماہر Client Followup
ماہر Client Relations Management
ماہر Client Relations Management
ماہر Client Service Oriented
ماہر Client Services
ماہر Client Services Management
ماہر Client Success Management
ماہر Cold Calling
ماہر Compliance Quality Control

زبانیں

ماہر اردو
ماہر انگریزی

Abdur آپکے جاننے والے

Ali Abbas
IPS Pakistan